Frequently Asked Questions
Sales, Support, & Collaboration
- How do I start the process?
The entire process can be done through our website which is streamlined for a smooth and easy start. However, we truly value personal connections with our clients, so we encourage you to reach out to us directly for personalized guidance and support throughout the process.
- Once my project starts, who will I be working with?
You'll be assigned a dedicated account manager to oversee your project, ensuring smooth communication and personalized support. You can also track your order's progress through our convenient online portal.
- What is our minimum order quantity?
The minimum order quantity varies depending on the specific product. Please refer to each product listing for the exact requirements. If you have any questions or need clarification, feel free to contact us directly!
- What's the lead time to receive our first order?
Your first order will typically have a lead time of 3-4 weeks, which includes graphic design, label design, and printing. After that, subsequent orders are fulfilled within 7-10 business days. All products are made to order to ensure quality and customization.
- What does the order journey look like?
First, you will place your order through our website then upload your logo and other relevant branding details via our portal. Next we will send you a custom label design for your approval. Shortly after, you will receive your products and can start selling and generating profit!
Safety and Quality Assurance
- How do you ensure the safety of your ingredients?
All of our products are manufactured in a GMP-certified lab (Good Manufacturing Practices), ensuring the highest standards of quality, safety, and consistency.
- What accreditations do the labs have?
Our lab is GMP-certified which ensures products are consistently produced and controlled according to quality standards. GMP certification guarantees that the manufacturing process follows strict guidelines to maintain the safety, quality, and efficacy of products.
- How long have we been doing tattoo aftercare?
We have been providing top-quality tattoo aftercare products for over a decade, bringing years of expertise and industry knowledge to ensure the best results for both artists and clients.
- Are your products tested on animals?
No, our products are never tested on animals—only on willing humans to ensure safety and effectiveness. 😊
Ordering, Customization and Shipping
- What can I customize in the formula?
You can customize nearly anything, as long as it's scientifically feasible. Basic options on our site include scent, texture, and color customizations, as well as the ability to add unique active ingredients to fit your brand's needs. Contact us for more information!
- How can I track my order?
You can easily track your order through our online portal. If you need more details or assistance, feel free to contact your account manager—we're always happy to help!
- Do you offer bulk discounts for large orders?
Yes, we do! For bulk orders, you can work directly with your account manager to discuss potential discounts and pricing options tailored to your needs.
- Do you support international orders?
Yes, we do support international orders! However, there will be additional fees to cover tariffs and international shipping costs.
Reselling and Revenue Generation
- At what markup can I sell my product? (MSRP)
Most of our clients typically apply a 2x markup to their products. However, since it's your brand, you have full control—you can set the price as high as you'd like or even choose to give it away for free. The decision is yours!
Branding and Marketing
- Why should I have my own brand?
Creating your own brand sets you apart from others in the industry, helping you build trust, loyalty, and recognition. It allows you to offer a unique, personalized experience and increase your revenue by selling branded products that represent your values and expertise.
- What do I need to provide for a label design?
You’ll need to provide your logo and a creative brief, if available. We also recommend including a brief description about your brand, as well as your social media handles, website, and phone number. For a smooth process, you can submit these details through our provided form.
- Can I design my own label?
Absolutely, you can design your own label! However, we’ll need to review it before printing to ensure compliance and compatibility with our printer.
- Do I have to provide my own label design?
No, you don’t have to! We will create the label design for you at no additional charge, ensuring it aligns with your brand’s vision. Just provide us with your logo, social media handles, phone number, address, and a summary of who you are as a brand. We’ll take care of the rest to make sure your label represents your identity perfectly.
- How many revisions do I get for my labels?
You can make up to 3 revisions before the final proof is approved. However, once the label has been proofed and finalized, no further revisions are allowed.
- Can I choose my own custom packaging?
Yes, you can choose custom packaging for your products! This option is available for an additional fee. For more details, feel free to contact us directly.
- Does Tatted Labs have its own branded products?
No, we don’t. We focus on supporting tattoo shops and artists by helping them build their own brands, not competing with them.
Policies and Contact
- What is your return and refund policy?
Tatted Labs' return and refund policy typically covers issues like defective products or mistakes in orders. Returns are usually accepted within a specified period (e.g., 30 days) from the date of purchase, and refunds are processed after inspecting the returned products. Custom or personalized items may not be eligible for returns unless there's a defect. Always check with customer service for specific cases.
- How can I contact customer support for issues with my order?
You can reach us via call, text, email, or by filling out our contact form. We’re always eager to hear from you, whether it's feedback, questions, or concerns—good or bad!
- What are your payment terms and options?
Since all of our products are customized, we require full payment upfront to begin the project. For larger quantity orders and returning clients, we do offer payment terms, which are subject to an approval process.
